FAQs

We offer weekly, fortnightly and one -off domestic cleans, laundry and ironing, as well as end of tenancy, after builders cleaning and home organisation services. If you are looking for something extra we would love to help, just get in touch with us to discuss.

We also provide a variety of commercial cleaning services.

Before we provide you with a custom quote we visit your property in order to assess your particular needs and the time it will take us to carry out a quality service. If you would like us to do fixed number of hours in your property we will advice you what tasks and areas we could cover in the given time frame. Shortly after the visit, you will receive an official service quote via email with our terms and conditions attached.

For regular bookings (weekly or fortnightly), we will also send our time slot availability to choose what suits you best. Monthly cleans are treated as one-off bookings and due to high volume of work we are unable to guarantee a specific slot each month. We require the client to call us and book an available slot before each monthly clean.

NO, however, you are required to read and confirm that you agree with our Terms and Conditions. We require a 4-week notice should you wish to stop using our services.

You will receive an invoice on the 1st of each month with the bill for the upcoming cleaning visits in that month. The payment of the invoice is due within 7 days of receipt. You may wish to set up a direct debit through a link we will send to you with your first invoice. In the event of service cancellation done by us, we will credit the payment into the following month’s invoice. No cash and cheque payments allowed.

We require a minimum of 3 hours for a booking.

We use professional eco-friendly cleaning products. All empty bottles are brought back to our office for a refill and are re-used safely and sustainably.

Unfortunately, we cannot guarantee the same cleaner every time, however, all our staff members are trained to the same quality standard level and all specific client requirements are communicated internally before each visit. All new team members work with a senior member of the team during their training to ensure they understand the quality and consistency required.

Absolutely! We have a key security system in place. All clients’ keys are kept in the office, separately from the name and address they belong to. The cleaners pick them up from the office on the day of the scheduled visit and return them after work.

Even if you have the slightest dissatisfaction with our services we encourage you to contact our office no later than 24 hours after the service has been carried out. We guarantee best quality service in the area, so we will come back to fix any issues free of charge. If coming back on the same day is not an option, we will add extra time to your booking on our next visit.

We keep a detailed file of each client in our office. Every cleaner receives a copy of the client’s requirements and preferences with his or her daily working schedule.

Yes! We have a public liability, employer’s liability and lost key insurance in place.

We work almost 24/7 all year round. The only days we are closed for business are New Year's Day, Easter Monday, Christmas Day and Boxing Day. If you do not want us to clean your home on any other bank holiday through the year we require a 2-week notice. Failure to give us enough notice would result in full fees being charged for your slot on that day.

We recommend you keep your cleaning slot and let our cleaners keep your home tidy, clean and cosy for your return. If you are going away for more than a week we would still encourage you to keep your booking with us. During this time we can carry out some extra services like window cleaning, oven cleaning or inside fridge cleaning.

We understand that oftentimes cleaners become almost a part of the family and you may not want to lose them. However, we have strict company rules about clients employing members of our staff. During the provision of your service with Bredon Hill Cleaning Services and for a period of 12 months after any cancellation, you may not employ any staff that are or have been contracted with Bredon Hill Cleaning Services. We reserve the right to claim any damages, loss of earnings, recruitment costs, training costs, and any court costs where appropriate, subject to a minimum of £250.

We work with an automated system that sends email reminders the day before your booking is scheduled for. In that email you will be notified of the ETA of your cleaner.

Normally we will provide all necessary tools and equipment for cleaning. To ensure safe cleaning of your home, during the COVID-19 pandemic we will ask to use your own vacuum cleaner and mop to minise the potential spread of any infection. We will also ask you to check if all shelves, paintings, and other items hanging on the wall are secured appropriately as a safety precaution for our cleaners.